Glossary
WISMO (Where is my order?)
Definition
What is WISMO (Where is my order?)?
WISMO, 'where is my order', is the customer question that makes up 40–50% of e-commerce support contacts. WISMO automation reads the order number from a chat, email or call, queries the shop and the courier API (GLS, DPD, Foxpost, Packeta) and answers with the live delivery status, with no agent involved.
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Beyond the status answer
The same flow can reschedule a failed delivery, redirect a parcel to a locker, and send a proactive message when the courier is out with the package. Each of those removes a support ticket before it exists.
Frequently asked questions
Does it work on WhatsApp?
Yes, through the WhatsApp Business Cloud API with a verified business profile, which also lets you send order confirmations and tracking links.
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Workflows
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